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Dear Circ...

Wednesday, December 6, 2017

Your Library Card May Renew Automatically!

  Image courtesy of Houghton Library 
Harvard University, Cambridge, Mass.
Dear Circ,

I came in the other day and the person at the circulation desk told me my card is going to expire at the end of the month! I didn't know library cards expire... I don't want that to happen! What do I do??

Card Carrying Carrie


Dear Carrie,

Yes, library cards do expire. For those patrons who live within our district, we issue a card that is good for three years and the card expires on the last day of the quarter in which it was issued, that is the last day of March, June, September, or December, three years from it's issue.  For patrons who still live in our district with accounts in good standing, we will automatically renew your library card and send you a postcard notifying you of your new expiration date.  You don't have to do anything to continue utilizing all the great services and materials our library has to offer!

If your account has late fees over $5.00 on it, or possibly overdue items attached to it, just come in and take care those issues and we'll be happy to renew your library card! Bring in your photo I.D. or a current bill that shows that you still live in our district, and we'll renew your card for another 3 years.

Circ

Dear Readers,
Are you wondering about the image above? No, this person is not "Dear Circ" and is not employed by the Roselle Public Library. Nor is she a patron of ours. The person above was a famous author, journalist and feminist. Place your mouse cursor on the photo for the name of the author. Left click the image for an enlargement. For more information, go here and here. For items to check out, try our catalog.

Do you have questions about the Roselle Public Library? Want advice about how to manage your account? How to find things? Want to know more about what we can offer you? Or worse, are you just lost in library jargon, and not even sure what to ask? Here's our forum for how to get the most from us, your local library. You can submit questions online to Dear Circ, or, as always, in person, or by phone (630-529-1641). Posted questions will be anonymous. Responses reflect the policies and programs of the Roselle Public Library, and may have no relevance to the policies, services, and procedures at any other library.

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Saturday, October 7, 2017

Let's Talk about Genius...

   Photograph by Orren Jack Turner,
Princeton, N.J.Modified with Photoshop
by PM_Poon and later by Dantadd.
Dear Circ,

I heard a neighbor say that you were discussing "genius" at the Library. I'm not a genius, but I'd love to learn  more about them - and maybe how to become a little smarter myself! What can you do for me?

Always Willing to Learn
~~~~~


Dear Al,

We are talking about genius this month and we have lots of programs, events and discussions going on. Come in and join us!

Throughout the month of October the libraries in Roselle, Bloomingdale and Itasca are "On the Same Page." We are all reading Eric Weiner's book, The Geography of Genius.

All three libraries are hosting programs and book discussions and you're welcome to attend any - or all of them. Download the "On the Same Page" brochure to make sure you don't miss any of them.

Circ
~~~~~


Dear Readers,
You probably know who this person is. He is not "Dear Circ" and is not employed by the Roselle Public Library. Nor is he a patron of ours, but you may hear his name come up a lot this month in our discussions of The Geography of Genius. After all, "his intellectual achievements and originality have made the word "Einstein" synonymous with "genius." If you haven't guess who this is, place your mouse cursor on the photo to see his name. For more information, go here.

Do you have questions about the Roselle Public Library? Want advice about how to manage your account? How to find things? Want to know more about what we can offer you? Or worse, are you just lost in library jargon, and not even sure what to ask? Here's our forum for how to get the most from us, your local library. You can submit questions online to Dear Circ, or, as always, in person, or by phone (630-529-1641). Posted questions will be anonymous. Responses reflect the policies and programs of the Roselle Public Library, and may have no relevance to the policies, services, and procedures at any other library.

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Wednesday, September 20, 2017

Library Cards for people who don't live in a Library District

Dear Circ,

I'm hearing all about Library Card Sign Up Month and I want to participate! Unfortunately, I don’t live in the Roselle Library District, in fact I don’t live in a library district at all!  I am shocked and dismayed at the thought of not being able to check out materials on a regular basis. Roselle is the most convenient library to my home. What can I do??

Calvin Countryboy

Dear Cal,

We understand the problem.  So our approach is to let you “buy” into the system.

If you own property, you can bring in your tax bill. We will look at the assessed value of your property, and figure the amount of tax you’d pay to the library if you actually did live in our district and charge you that amount.  This will be one annual payment, and you will receive library cards for the property owner, as well as everyone residing in household.

If you rent, you can bring in your lease, and we will charge you a percentage of your annual rent. Again, the payment is annual, and buys cards for everyone in the household.

Whether you are a renter or an owner, your cards will be valid for one year from the date of purchase. For exact financial details, call or visit the library card desk with either your tax bill, or your rental agreement in hand.

So, Cal, fire up the pick-me-up, take a trip to the "big city" and join up.  We’ll look forward to seeing you!

Circ

Dear Readers,  Are you wondering about the image above?  No, this person is not  "Dear Circ" and is not employed by the Roselle Public Library.  Nor is he a patron of ours, although if those papers were all questions, we'd be busy for a long time!   The person above is a famous author.  Place your mouse cursor on the photo for the name of the author.  For more information, go here.

Do you have questions about the Roselle Public Library? Want advice about how to manage your account? How to find things? Want to know more about what we can offer you? Or worse, are you just lost in library jargon, and not even sure what to ask? Here's our forum for how to get the most from us, your local library. You can submit questions online to Dear Circ, or, as always, in person, or by phone (630-529-1641). Posted questions will be anonymous. Responses reflect the policies and programs of the Roselle Public Library, and may have no relevance to the policies, services, and procedures at any other library.

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Wednesday, September 6, 2017

Late fees; overdue items? We can fix that!

  Bancroft Library Portrait Collection
University of California, Berkeley
Dear Circ,

I love Roselle Library! You offer so much - books, movies, music, games, puzzles... but I digress.

As much as I love to borrow the wonderful things you have available, I have a bad habit of returning things late. My late fees have become overwhelming and I am ashamed to come back. How can I fix this?
Help me please!

Anonymous


Dear Anonymous,


Unfortunately, sometimes life gets in the way of our best intentions. Time gets away from us and items get returned late (or not at all!); late fees accumulate. It happens to all of us. You are not alone!

We want you to come back so the Library Board has agreed to make September an Amnesty Month. Stop in at the Circulation Desk and talk to us. Your outstanding late fees will be waived. If you have overdue items (even long, long overdue), bring them back; you won't be charged any late fees. Take advantage of Amnesty Month during September to clear your account so you can rediscover all your Library has to offer.

Circ

Dear Readers,
Are you wondering about the image above? No, this person is not "Dear Circ" and is not employed by the Roselle Public Library. Nor is he a patron of ours. He is a famous author and another famous traveler. Place your mouse cursor on the photo for the name of the author. Left click the image for an enlargement. For more information about this person, go here and here. For items to check out, try our catalog.

Do you have questions about the Roselle Public Library? Want advice about how to manage your account? How to find things? Want to know more about what we can offer you? Or worse, are you just lost in library jargon, and not even sure what to ask? Here's our forum for how to get the most from us, your local library. You can submit questions online to Dear Circ, or, as always, in person, or by phone (630-529-1641). Posted questions will be anonymous. Responses reflect the policies and programs of the Roselle Public Library, and may have no relevance to the policies, services, and procedures at any other library.

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Wednesday, August 23, 2017

Can I return items when the Library is closed?

"You cannot uneducate
the person who has learned to read"
C.C.
Dear Circ,

I work odd hours and sometimes the Library is closed by the time I can get there, especially on week-ends. I also go to work early some days and you aren’t open when I have to leave. How can I return my materials and know they are returned on time?

Hardworkin' Harry


Dear Harry,

This is a timely question. The Library will be closed on Friday, August 25, so staff can learn to serve you better. But we have you covered for Friday, and anytime we are closed. For your convenience, we have a book drop accessible from outside the Library. It’s right outside the front double doors, on the east brick wall, to the right, when you’re facing “in.” It says “Book Depository” on the door, but you can return anything we lend you in the drop. You can put material in it 24 hours a day. We check it frequently when we are open. If you need to return materials after we are closed, just put them in the outside drop. We’ll check them in before we open in the morning. Nobody is here to check if your returns are in the drop at 11:59 p.m., or 12:02 a.m. So we check things in the following morning as if it was returned the previous day.

Should you unfortunately forget that an item is due (oops), if you put it in the drop before we open, we’ll check it in using the previous day’s date. That also means those DVDs you want to watch on Saturday night, that are due on Saturday, can be returned Sunday morning in our outside drop before 1 pm, and they’ll still be checked in as if they were returned on time.

Circ

Dear Readers,
Are you wondering about the image above? No, this person is not "Dear Circ" and is not employed by the Roselle Public Library. Nor is he a patron of ours. The person above is not known to be a famous author, although he has written a book or two, and many speeches.  The caption on the photo is a quote from one of his speeches, made in 1984.  Place your mouse cursor on the photo for the name of the author. For more information, go here and here

Do you have questions about the Roselle Public Library? Want advice about how to manage your account? How to find things? Want to know more about what we can offer you? Or worse, are you just lost in library jargon, and not even sure what to ask? Here's our forum for how to get the most from us, your local library. You can submit questions online to Dear Circ, or, as always, in person, or by phone (630-529-1641). Posted questions will be anonymous. Responses reflect the policies and programs of the Roselle Public Library, and may have no relevance to the policies, services, and procedures at any other library.

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Wednesday, August 9, 2017

How do I get a new library card...??

Dear Circ,

I’m new to Roselle, and I would like to apply for a library card. What do I need to bring with me?

Betsy Booklover


Dear Betsy,

Roselle is a nice place and we hope you’ll be very happy here.

For a new libary card, we need proof of address in our library district, which by the way, in some cases is not the same as a Roselle mailing address, and proof of identity. A current photo I.D. with your new address on it is perfect, such as a driver’s license or state I.D. If you haven’t yet updated your I.D., then we need something official with your name and current address on it, and some photo I.D. that proves that you are who you say you are. In that case, a driver’s license with your old address PLUS something with your name and new address on it will work. Examples are a signed rental lease, closing papers, a tax bill, bank statement, preprinted checks, a utility bill or a piece of mail addressed to you by name. When you bring your information in, we’ll check your address, make sure you live in our district and issue you a card. It’s that simple. Your card will be good for 3 years.

Welcome to the neighborhood!

Circ


Dear Readers,  Are you wondering about the image above?  No, this person is not "Dear Circ" and  is not employed by the Roselle Public Library.  Nor is she a patron of ours, although she does appear to have a question or two!   The person above is a famous author.  Place your mouse cursor on the photo for the name of the author.  For more information, go here.

Do you have questions about the Roselle Public Library? Want advice about how to manage your account? How to find things? Want to know more about what we can offer you? Or worse, are you just lost in library jargon, and not even sure what to ask? Here's our forum for how to get the most from us, your local library. You can submit questions online to Dear Circ, or, as always, in person, or by phone (630-529-1641). Posted questions will be anonymous. Responses reflect the policies and programs of the Roselle Public Library, and may have no relevance to the policies, services, and procedures at any other library.


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Wednesday, July 26, 2017

Where do I put items I'm returning...??

Dear Readers,

"Dear Circ..." is on vacation. But here is one of our favorite posts, and we hope, one of yours.

Circ



Dear Circ,

I haven't been in the library in a while. I used to put materials in a slot in the circulation counter to return them, and lots of times I could just put books on top of the counter above the slot. Most of the time someone was standing there and checking books in. But now it seems that there aren't any books there and no one is checking things in. Where are we supposed to put the materials we are returning? I am mystified!

Francis Pflumm Ochs


Dear Francis,

We changed the inside return location a while ago (you're not visiting us often enough, we miss you!). But we didn't change it drastically. As you come through the inside double doors, there is an opening on the north wall, the wall behind the circulation desk, just to the left of the cash register. There's a sign above the opening that says RETURNS HERE (we're not very witty when it comes to signs...). You can put anything you check out from us through that slot, with one exception. We prefer that you return interlibrary loan materials to someone working at the Circulation Desk. Because those materials are from other libraries, they require special handling and we don't want them mixed in with things that we own.

We did this to ensure that materials returned to us remained secure after they left your possession. We also did this to improve accuracy. Checking things in isn't all that easy, and when people are firing questions at you and the phone is ringing, and someone wants help at the copier, well, what should be a smooth process sometimes goes a little off kilter. Doing check-ins in our work room makes it a little easier to concentrate and we hope to do a better job for you.

Circ

Dear Readers,
Are you wondering about the image above? No, this person is not "Dear Circ" and is not employed by the Roselle Public Library. Nor is he a patron of ours, although some readers think he can be mystifying! The person above is a famous author. Place your mouse cursor on the photo for the name of the author. For more information about this author, go here and here. For items to check out, try our catalog.

Do you have questions about the Roselle Public Library? Want advice about how to manage your account? How to find things? Want to know more about what we can offer you? Or worse, are you just lost in library jargon, and not even sure what to ask? Here's our forum for how to get the most from us, your local library. You can submit questions online to Dear Circ, or, as always, in person, or by phone (630-529-1641). Posted questions will be anonymous. Responses reflect the policies and programs of the Roselle Public Library, and may have no relevance to the policies, services, and procedures at any other library.

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