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Dear Circ...

Friday, February 17, 2017

Why should I read Dear Circ....??

Photo by Sherif Mohy
(CC BY-ND-NC 2.0)
Dear Circ,

I saw one of your posts in the library at the Circulation Desk. When I asked why I should read it, the person behind the desk said to learn about the library. Well, the fact of the matter is that I worked in a library for 42 years, and I doubt you have much to tell me about libraries. The person suggested I might just have fun reading it. Well, I just don't "do silly." So I thought I'd write and ask:

Why should I read Dear Circ...??

No New Tricks For Me


Dear Tricksy,

Well first of all, while we respect you for your library experience, no matter how long you worked in a library, that was then and this is now. Libraries change and grow, faster and faster it would seem, as fast as the speed of the electrons that make up our current catalog. Compare today's computer catalog to the card catalogs that were the main stay for library science 42 years ago, or 142 years ago, when card catalogs were just being invented. Compare today's downloadable books, music, movies to the stacks of 42 years ago, or yes, even thousands of years ago. Compare checking out a book (after that was allowed) to downloading whatever to your tablet, smartphone, reader, what have you. Nope, as society changes, as technology changes, so do libraries. And as our library changes, our methods of using the library also change. We hope Dear Circ... is a mirror, a reflection of what libraries were, a window, a view of what we are, and just a little bit of a crystal ball, a vision of what we can be.

As for fun, yes, we hope Dear Circ.... is fun, at least a little. Learning is hard work, but it ought to be satisfying and fun too, not just drudgery. And we want Dear Circ.... to be a picture of us, from our patrons, including our tiniest babies and our most "dignified" adults, to our staff, who bring a remarkable spectrum of talents, interests, ideas, knowledge, and personalities to "the desk." Because regardless of what the electrons are up to, we, all of us, are the essence of our library. (And sometimes, some of us like to have a little fun, and yes, are just a little silly...!)

Circ

Dear Readers,
Are you wondering about the image above? No, this person is not "Dear Circ" and is not employed by the Roselle Public Library. Nor is he a patron of ours. The person above is a famous author and possibly, a famous librarian. Place your mouse cursor on the photo for the name of the author. Left click the image for an enlargement. For more information, go here, here and here. For things to check out, try our catalog.

Do you have questions about the Roselle Public Library? Want advice about how to manage your account? How to find things? Want to know more about what we can offer you? Or worse, are you just lost in library jargon, and not even sure what to ask? Here's our forum for how to get the most from us, your local library. You can submit questions online to Dear Circ, or, as always, in person, or by phone (630-529-1641). Posted questions will be anonymous. Responses reflect the policies and programs of the Roselle Public Library, and may have no relevance to the policies, services, and procedures at any other library.

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Tuesday, February 14, 2017

Happy Valentine's Day!!

From all of us at the Roselle Public Library,
Happy Valentine's Day!!
Dear Readers....

We love your questions and your comments, so here's a valentine from us to you! Send us a valentine by asking a question...

Circ

Do you have questions about the Roselle Public Library? Want advice about how to manage your account? How to find things? Want to know more about what we can offer you? Or worse, are you just lost in library jargon, and not even sure what to ask? Here's our forum for how to get the most from us, your local library. You can submit questions online to Dear Circ, or, as always, in person, or by phone (630-529-1641). Posted questions will be anonymous. Responses reflect the policies and programs of the Roselle Public Library, and may have no relevance to the policies, services, and procedures at any other library.

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Friday, February 10, 2017

Why don't you keep track of what WAS on my account??

George Grantham Bain Collection
Prints and Photographs Division
U.S. Library of Congress
Dear Circ,

I read..., for work, for pleasure, for interest, for need, for lots of reasons! But sometimes, I lose track of what I intend to read, and what I've already read. You have all that information at your fingertips. Do you keep track of what I've checked out previously? If not, why not? It would be such a handy tool to just ask you for a list of what I've already read.

Bernard Bibliophile


Dear Bernie,

The short answer is no! We don't keep track of what people have checked out in the past. While it might be useful for some patrons, especially those working on a project, others wouldn't care. On a purely pragmatic level, we'd be keeping track of lots of unnecessary information, and using up computer resources to do so.

In addition to physical reality, you as a patron need to ask, do you really want anyone (other than you) to keep track of your reading history? To have access to all that information about you? What you've borrowed and learned about? And to potentially be able to provide that information to someone who is likely not as benign as us? We live in a rapidly changing world, where the right to privacy is an issue on many different levels. Your privacy is important to us, and the best way we can protect your privacy is to explicitly not maintain your history.

Circ

Dear Readers,
Are you wondering about the image above? No, this person is not "Dear Circ" and is not employed by the Roselle Public Library. Nor is he a patron of ours.  The person above was both a famous legal scholar, as well as a famous author, who defined modern concepts of the individual's right to privacy. Place your mouse cursor on the photo for the name of the author. Left click the image for an enlargement. For more information about this individual, go here, here, and here. For items to check out, try our catalog.

Do you have questions about the Roselle Public Library? Want advice about how to manage your account? How to find things? Want to know more about what we can offer you? Or worse, are you just lost in library jargon, and not even sure what to ask? Here's our forum for how to get the most from us, your local library. You can submit questions online to Dear Circ, or, as always, in person, or by phone (630-529-1641). Posted questions will be anonymous. Responses reflect the policies and programs of the Roselle Public Library, and may have no relevance to the policies, services, and procedures at any other library.

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Tuesday, February 7, 2017

How do I volunteer at the library??

"I WANT something to do."
Tribulation Periwinkle, 1863

Dear Circ,

My children are grown, I'm not working, my husband is gone all day, and frankly, there are only so many times I'm really interested in cleaning my refrigerator. Truthfully, I'm not really interested in cleaning my refrigerator at all. Housekeeping ain't no joke.

One of my friends suggested that I consider volunteering. I do have extra time, and I've got a lot of energy. Unfortunately, hospitals make me sick, animals are not really my thing, but I do love libraries. Is there something I could do at the library? I'm sure I could do something useful, who knows what I could do?

How do I volunteer at the library?


Violet Teer


Dear Vi,

Volunteers are important to us! They help maintain the library in so many ways and there are always opportunities for volunteering. The most important thing about volunteering is making sure that the fit is right, that we find people with the correct availability and skills, and the people who do decide to volunteer are happy and committed to doing what they have volunteered to do.  To make sure that the person fits the task, the best way to start is to talk to us, specifically with the Library Business Office.  The Business Office is responsible for volunteers and coordinates the process of volunteering.  So you can call (630-529-1641) and ask for information about volunteering, and we'll make sure you connect with the right person.  Or you can look over our Volunteer Application, fill it out and get it back to us.

There are also other ways to volunteer, by getting involved with the Library support organizations.  You can join the Friends of the Roselle Public Library, who do important work supporting the library through fund raising.   Or you can get involved with the Roselle Public Library Foundation, who  help ensure the Library can meet the needs of the future.

Circ

Dear Readers,
Are you wondering about the image above? No, this person is not "Dear Circ" and is not employed by the Roselle Public Library. Nor is she a patron of ours, or one of our volunteers. The person above is a famous author, as well as someone who did her share of volunteering. In fact, her volunteer nursing experience provided the substance for her early literary success. Place your mouse cursor on the photo for the name of the author. Left click the image for an enlargement. For more information about the author, go here and here. For items to check out, try our catalog.

Do you have questions about the Roselle Public Library? Want advice about how to manage your account? How to find things? Want to know more about what we can offer you? Or worse, are you just lost in library jargon, and not even sure what to ask? Here's our forum for how to get the most from us, your local library. You can submit questions online to Dear Circ, or, as always, in person, or by phone (630-529-1641). Posted questions will be anonymous. Responses reflect the policies and programs of the Roselle Public Library, and may have no relevance to the policies, services, and procedures at any other library.

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Friday, February 3, 2017

How do I get a new library card??

Dear Circ,

I’m new to Roselle, and I would like to apply for a library card. What do I need to bring with me?

Betsy Booklover


Dear Betsy,

Roselle is a nice place and we hope you’ll be very happy here.

For a new libary card, we need proof of address in our library district, which by the way, in some cases is not the same as a Roselle mailing address, and proof of identity. A current photo I.D. with your new address on it is perfect, such as a driver’s license or state I.D. If you haven’t yet updated your I.D., then we need something official with your name and current address on it, and some photo I.D. that proves that you are who you say you are. In that case, a driver’s license with your old address PLUS something with your name and new address on it will work. Examples are a signed rental lease, closing papers, a tax bill, bank statement, preprinted checks, a utility bill or a piece of mail addressed to you by name. When you bring your information in, we’ll check your address, make sure you live in our district and issue you a card. It’s that simple. Your card will be good for 3 years.

Welcome to the neighborhood!

Circ


Dear Readers,
Are you wondering about the image above? No, this person is not "Dear Circ" and is not employed by the Roselle Public Library. Nor is she a patron of ours, although some readers think she appears to have a question or two! The person above is a famous author. Place your mouse cursor on the photo for the name of the author. Left click the image for an enlargement. For more information about the author, go here. For items to check out, try our catalog.

Do you have questions about the Roselle Public Library? Want advice about how to manage your account? How to find things? Want to know more about what we can offer you? Or worse, are you just lost in library jargon, and not even sure what to ask? Here's our forum for how to get the most from us, your local library. You can submit questions online to Dear Circ, or, as always, in person, or by phone (630-529-1641). Posted questions will be anonymous. Responses reflect the policies and programs of the Roselle Public Library, and may have no relevance to the policies, services, and procedures at any other library.

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Tuesday, January 31, 2017

What is Tech??

Dear Circ,

I recently checked out a DVD, a movie that I was really interested in watching. Unfortunately, it skipped and skipped and finally just locked up. When I returned it the person at the desk, they said they would send it back to TEK, whatever that is. What is TEK? What will they do? Can I get the DVD back when it's done?

Cyrus Cinephile


Dear Cyrus,

TECH is short for Technical Services, made up of the unseen folks who take care of a host of services, such as processing new materials and physically getting them ready to go out for patron use, entering information about each new item in the catalog, changing information in the catalog, mending or repairing worn materials, and when the appropriate library employee decides "it's time",  withdrawal of an item from the catalog.  Tech is also in charge of our website, our equipment and works with the "unseen" items in our library, the downloadables.  Tech is small but mighty!  You may not see these employees very often, but they are very important to our library.  They process every item available to our patrons.  Some folks refer to them as "the brains of the operation."

For example, in the case of the DVD you returned, someone in Tech will check to see if the disc plays on our equipment, check for scratches, make sure it's clean, and if possible and necessary, put the disc through a buffer to try and remove scratches and improve the polished surface of the DVD.

As for getting your selected DVD back when Tech is done, of course you can.  When you have a problem with any of our materials, you always have a couple of options.  You can request that we put a hold on the item so that when Tech is finished with it, we'll call you and let you know it's ready.  The other option is to talk to Adult Services who will see if it can be requested from another library. All you have to do is ask!

Circ

Dear Readers,
Are you wondering about the image above? No, this person is not "Dear Circ" and is not employed by the Roselle Public Library. Nor is he a patron of ours. The person above is a famous librarian, innovator, educator, as well as a famous author. Place your mouse cursor on the photo for the name of the author. Left click the image for an enlargement. For more information, go here and here.

Do you have questions about the Roselle Public Library? Want advice about how to manage your account? How to find things? Want to know more about what we can offer you? Or worse, are you just lost in library jargon, and not even sure what to ask? Here's our forum for how to get the most from us, your local library. You can submit questions online to Dear Circ, or, as always, in person, or by phone (630-529-1641). Posted questions will be anonymous. Responses reflect the policies and programs of the Roselle Public Library, and may have no relevance to the policies, services, and procedures at any other library.

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Friday, January 27, 2017

Is there a way to keep track of new DVDs I want to watch??

Dear Circ,

My wife and I both have commitments in the evenings, so we don't get to spend many evenings together. When we do get an evening together, we like to stay in, and just watch a DVD, kind of a date night at home. The problem is that when we do find a new DVD it's got a 3 day check out and usually we can't get it to mesh with our crazy schedule. We're happy to wait until the Quick Picks aren't brand new, and go to a 7 day check out. But by then we've forgotten the titles we were interested in, and we can't find the movies we wanted! Date night is suffering, can you help us??

DaViD Fan


Dear Dave,

This isn't such a hard problem. All you really have to do is make a list!

The first thing to do is go to our web site, we've done some of the searching for you. At the top, to the right of "Home", you'll see "Books & More" with an arrowhead.  If you place your mouse on "Books & More", you'll see a drop down menu.  Left click on the entry "Find Movies", it's the 4th entry from the top.  That will take you to our page on Movies.  On the right hand side of this page, you'll see a box with the header "New in Adult." If you left click on the category "Quick Pick DVDs", you'll go to our catalog, displaying a search showing all our current Adult Quick Picks.  Note that this search is sorted by "Newly Added", you'll see this category right under the search results.  Now go to the filters and click on "New Titles."  You'll see choices there related to when we got a title in.  If you're only interested in titles added this week, click on that.  If you want to see what we've gotten in during the last three months, click on that.  For three months, you'll get this search.   Notice that the category under search results has changed the sorting order, so go ahead and change it back to "Newly Added."  The search will now look like this.

Let's move on to making a list.  Go ahead and log in, click on the "Log In" button at the top right.  Once you're logged in, you can look at the titles and see if what you want is there.  Don't try to place a hold, you can't do that for Quick Picks.  But you can create a list.  Click on "Add To List".  You'll see a box showing your list names, if you have any, and the option "Create New List."  Go ahead a create a new list.  You can name it anything you want, like "Dave's DVDs" or "Want to watch", whatever you please. When you click on save, you'll have created a new list, and your DVD title will be on that list. Find as many titles as you like, and put them in your new list.

So ok, what's so great about this? Well, whenever you plan on coming to the library, all you have to do is check your list.  You can check the availability of  each title on your list, and see where it's located. If the title you want has come off the Quick Pick list, that will show under "Collection", and then if you want, you can place a hold, or just check the location, and get it yourself when you're here. It's a really easy way to keep track of DVDs without having to worry about the details of circulation, or categories. And if you just happen to be driving by and decide to drop in, your list is here waiting for you on our computers. You can check your list on the fly, and find things you want to watch. You can't beat this with a stick!

Circ

Dear Readers,
Are you wondering about the image above? No, this person is not "Dear Circ" and is not employed by the Roselle Public Library. Nor is he a patron of ours. The person above is not a famous author, or even a script writer, actually he's a famous film director. Place your mouse cursor on the photo for the name of the director. Left click the image for an enlargement. For more information about this director, go here. To see the original uncropped photo, complete with actors (James Stewart, Jean Arthur) and the cinematographer (Joseph Walker), go here.  For items to check out, try our catalog.

Do you have questions about the Roselle Public Library? Want advice about how to manage your account? How to find things? Want to know more about what we can offer you? Or worse, are you just lost in library jargon, and not even sure what to ask? Here's our forum for how to get the most from us, your local library. You can submit questions online to Dear Circ, or, as always, in person, or by phone (630-529-1641). Posted questions will be anonymous. Responses reflect the policies and programs of the Roselle Public Library, and may have no relevance to the policies, services, and procedures at any other library.

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