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Dear Circ...

Friday, October 21, 2016

Where do I put items I'm returning...??

Dear Circ,  

I haven't been in the library in a while. I used to put materials in a slot in the circulation counter to return them, and lots of times I could just put books on top of the counter above the slot. Most of the time someone was standing there and checking books in. But now it seems that there aren't any books there and no one is checking things in. Where are we supposed to put the materials we are returning? I am mystified!

Francis Pflumm Ochs

Dear Francis, 

We changed the inside return location a while ago (you're not visiting us often enough, we miss you!). But we didn't change it drastically. As you come through the inside double doors, there is an opening on the north wall, the wall behind the circulation desk, just to the left of the cash register. There's a sign above the opening that says RETURNS HERE (duh, we're not very witty when it comes to signs). You can put anything you check out from us through that slot, with one exception. We prefer that you return interlibrary loan materials to someone working at the Circulation Desk. Because those materials are from other libraries, they require special handling and we don't want them mixed in with things that we own.

We did this to ensure that materials returned to us remained secure after they left your possesion. We also did this to improve accuracy. Checking things in isn't all that easy, and when people are firing questions at you and the phone is ringing, and someone wants help at the copier, well, what should be a smooth process sometimes goes a little off kilter. Doing check-ins in our work room makes it a little easier to concentrate and we hope to do a better job for you.


Dear Readers,
Are you wondering about the image above? No, this person is not "Dear Circ" and is not employed by the Roselle Public Library. Nor is he a patron of ours, although some readers think he can be mystifying! The person above is a famous author. Place your mouse cursor on the photo for the name of the author. For more information, go here.

Do you have questions about the Roselle Public Library? Want advice about how to manage your account? How to find things? Want to know more about what we can offer you? Or worse, are you just lost in library jargon, and not even sure what to ask? Here's our forum for how to get the most from us, your local library. You can submit questions online to Dear Circ, or, as always, in person, or by phone (630-529-1641). Posted questions will be anonymous. Responses reflect the policies and programs of the Roselle Public Library, and may have no relevance to the policies, services, and procedures at any other library.

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