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Dear Circ...

Tuesday, November 22, 2016

How do I keep track of my child's library items??

Photo courtesy of L. Lipton
Dear Circ,

My son Jackie wants a library card. I mean he really, really wants a library card. He's so enthused, he wants a card for his imaginary dragon friend. We told him to ask you about it, and nothing would do, but he made my wife ask. You said he could get a card, but we had to say ok. (For the previous letter, go here.)

Well, I'd go along with that, but his mom is concerned about all the work of keeping track of items he might want to check out. And I have to admit, the burden would be on her. Plus Jackie's little brother James wants everything Jackie has. Two kids, two cards, well you can just imagine! Thank goodness we don't have two imaginary friends. Can you help us?

John Paper, Perturbed Parent


Dear John,

We don't want to dissuade any parent from getting cards for their children. The benefits of a library card as a teaching tool in this modern world are almost too numerous to count. You can teach sharing, consideration for your fellow patrons,  responsibilty for items you've borrowed, and caring for things that belong to others. And that's just the beginning.

On the other hand, we understand that wrangling kids and their associated stuff can be a daunting job. We do have some ideas that might make it just a little easier to organize. When you or your wife come in to acquire a card for your child, make sure we have an e-mail address for the child's account. It can be your own e-mail, or it can be theirs, but it should be an account that you monitor on a regular basis. This will allow us to send you an e-mail two days before an item is due and that will give you two days to hunt for anything that may have mysteriously slid under a bed or into a toy box. You should also be ready to put a PIN on their account. It can be any number you choose, including the same PIN that's on your account. With a PIN and their library card number, you can monitor your child's account directly, online, at home. You can check on due dates, renew items, place holds, and generally do anything at home that you could do by phone. You can even check and see whether the items you thought got returned, are actually checked in and gone from your account or if somehow things didn't go exactly as planned. If that occurs, give us a phone call, we'll search for items here, while you look at home. An e-mail address and a PIN  on your child's account should make your life considerably easier.  You can even check out our new EZLogin system online from home.

Meanwhile, we'll look forward to seeing Jackie, with or without his own card.  And tell Puff we said hey next time he drops by.

Circ

Dear Readers,
Are you wondering about the image above? No, this person is not "Dear Circ" and is not employed by the Roselle Public Library. Nor is he a patron of ours.  The person above is an inventor, filmmaker, poet and author. Among other things, he wrote the poem "Puff the Magic Dragon."  Place your mouse cursor on the photo for the name of the author. For more information online, go here and here.   For something to check out, try our catalog.

Do you have questions about the Roselle Public Library? Want advice about how to manage your account? How to find things? Want to know more about what we can offer you? Or worse, are you just lost in library jargon, and not even sure what to ask? Here's our forum for how to get the most from us, your local library. You can submit questions online to Dear Circ, or, as always, in person, or by phone (630-529-1641). Posted questions will be anonymous. Responses reflect the policies and programs of the Roselle Public Library, and may have no relevance to the policies, services, and procedures at any other library.

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