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Dear Circ...

Tuesday, November 1, 2016

Is there a new fee schedule for DVDs...??

Dear Circ,

I came in to the library, hanging my head in shame, ready to burn the plastic off my debit card, and thinking about how many times my family was going to eat hotdogs and beans for dinner. I had six DVDs that were a week late -- GAH! One of the "elves" that lives in my house moved the library bag, and whoops, they were mislaid, and then completely forgotten. But my gosh, I thought, 42 big ones, for that?

When I remorsefully returned my DVDs, and explained the situation, the person behind the counter told me my account balance was only $10.50, much to my surprise. Needless to say, I didn't argue, but paid my fee and ran. Pheeewww! Not so bad, I guess we won't end up with scurvy this month. But now, I can't contain myself, I just gotta ask, did the fee schedule change for DVDs? What's going on here?

Les Poor

Dear Les,

Yes, we were correct, your late fee was $10.50, 25 cents per day per DVD.  At the October Board meeting, the Board of Trustees voted to lower the late fee to 25 cents per day on regular DVDs, and the new fee schedule became effective immediately. This is only true for DVDs that check out for one week. The late fee for a Quick Pick is still $1 per day.  The fee change is not retroactive. So if a patron has previously accumulated a large account balance for late DVDs prior to that meeting, their account balance still stands and needs to be paid.

We're glad you're paid up, and look forward to seeing you more often!   You might want to have a chat with those elves and negotiate a payment trade off.  Fall chores are abundant and elves can be especially handy to have around.

Circ

Dear Readers,
Are you wondering about the image above? No, this person is not "Dear Circ" and is not employed by the Roselle Public Library. Nor is he a patron of ours! The person above is a famous screen writer, as well, as actor, director, cinematographer and composer. Place your mouse cursor on the photo for the name of the screen writer. For more information, go hereCheck our catalog for some classic movies on DVD to play at home.

Do you have questions about the Roselle Public Library? Want advice about how to manage your account? How to find things? Want to know more about what we can offer you? Or worse, are you just lost in library jargon, and not even sure what to ask? Here's our forum for how to get the most from us, your local library. You can submit questions online to Dear Circ, or, as always, in person, or by phone (630-529-1641). Posted questions will be anonymous. Responses reflect the policies and programs of the Roselle Public Library, and may have no relevance to the policies, services, and procedures at any other library.

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