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Friday, November 4, 2016

What are "holds" and why would I want one?


Dear Circ,

There’s a new John Sandford novel that I’m just dying to read. I know it’s available in stores, but when I come into the library, it’s not on the shelf. What gives, and how do I get a hold of this book?

Carlos Copnovel


Dear Carlos,

We like John Sandford too (but then who doesn’t?) and Adult Services does it’s best to order multiple copies of popular fiction. Otherwise the wait time would be just too frustrating. But we are a lending library, and you have to wait your turn, first come, first serve. 


We do have a solution. You can put a “hold” on any item, other than a Quick Pick DVD. A hold is our term for being on the waiting list for an item. Let us know what you want, and we’ll put a hold request on your account. When it’s your turn to read, listen to or watch an item, we’ll notify you, either by phone or e-mail that your item is being “held” for you. You have two days to pick up your item. After that we’ll give you a reminder call, and you have one day to pick up the item. If you don’t come in, it goes to the next person on the waiting list or back on the shelf for browsers. If you know you can’t take your turn, give us a call. We can cancel your hold and give the item to the next person on the waiting list. If you like, we’ll put you at the bottom of the list. We can put holds on items that are not popular, but just happen to be checked out when you are looking for them. When the item you want is returned, we notify you and you can come to Circ and pick it up. That way it’s not hit or miss.

You can place holds all by yourself, online. Go to our website and log in to your account. Then start searching the catalog. When you find an item you want, you’ll see a button that says “place hold.” Click on the button with your mouse and you should have placed the hold on the item. It should now show in your account summary.

Circ

Dear Readers,

Are you wondering about the image above? No, this person is not "Dear Circ" and is not employed by the Roselle Public Library. Nor is he a patron of ours, although some readers think his writing is arresting! The person above is a famous author. Place your mouse cursor on the photo for the name of the author. For more information online, go here and here.  For things to check out, try our catalog.

Do you have questions about the Roselle Public Library? Want advice about how to manage your account? How to find things? Want to know more about what we can offer you? Or worse, are you just lost in library jargon, and not even sure what to ask? Here's our forum for how to get the most from us, your local library. You can submit questions online to Dear Circ, or, as always, in person, or by phone (630-529-1641). Posted questions will be anonymous. Responses reflect the policies and programs of the Roselle Public Library, and may have no relevance to the policies, services, and procedures at any other library.

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