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Dear Circ...

Friday, December 9, 2016

Help! Can I borrow items from a different library...??

Dear Circ,

My darling daughter informed me tonight that she has a book project due tomorrow. And she hasn't read the book! She hasn't even gotten a copy of the book... I asked her why she didn't wait to tell me about it on the way to school tomorrow. We could have stopped in at the library before school! I got the "eye roll", I got the "Oh Mother", with the deep sigh. And then I got "You know the library doesn't open until after school starts...duh!" Apparently sarcasm is lost on my child.

We just looked in the catalog and the Roselle copy is checked out. It has holds on it. It doesn't look like we'll be able to get a copy from you any time soon. Is there anything you can do for us, like right this minute? We seem to have a book emergency!

Two-alarm Tess


Dear Tess,

Gotta love those offspring! It's ok, the older she gets, the smarter you'll get, or so the saying goes.

You've heard of dialing 911 in an emergency? Well in a book emergency, you call us (630-529-1641), and then you have two options, either extension 211 or extension 351. For a young adult or adult book, it's ext. 211 for the Adult Services desk. For a youth item, it's ext. 351 for the Youth Services desk. Either desk can look for a title at other libraries, and find the library that is closest to you that holds the item you need. It's best to call the desk that has the most experience with the item you're looking for. The person at the desk can even call over to the other library and request that the item be held for you.

The next step is up to you. So that you don't waste a trip, you need to make sure your card is in good standing: if you have fees on your account, and how much they are, and check on any overdue items. Check on the expiration date of your card. You can do this online, or talk to us at Circ, or have a service desk check for you.  Then you can proceed to the library holding your item, and ask to become a "reciprocal borrower." That library will also call us to check the standing on your card, and when your card expires. If you are in good standing, and your card doesn't expire soon, they will register you in their system and let you check out the item. Most libraries in Illinois will honor your home library card. Any items you check out as a reciprocal borrower are checked out under the other library's policies, so remember to find out the due date, and what, if any, late fees might apply. You also will be expected to return the items you check out from the other library directly to them, as opposed to returning them to us.

Circ

Dear Readers,
Are you wondering about the image above? No, this person is not "Dear Circ" and is not employed by the Roselle Public Library. Nor is she a patron of ours, nor a child of our patrons. The person above grew up to be a famous author. Place your mouse cursor on the photo for the name of the author. Left click for an enlargement. For more information, go here. For things to check out, try our catalog. Better still, join the Adult Book discussion on January 17, 2017, featuring the novel "Giant", along with the movie of the same name, written by the author pictured above.

Do you have questions about the Roselle Public Library? Want advice about how to manage your account? How to find things? Want to know more about what we can offer you? Or worse, are you just lost in library jargon, and not even sure what to ask? Here's our forum for how to get the most from us, your local library. You can submit questions online to Dear Circ, or, as always, in person, or by phone (630-529-1641). Posted questions will be anonymous. Responses reflect the policies and programs of the Roselle Public Library, and may have no relevance to the policies, services, and procedures at any other library.

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