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Dear Circ...

Friday, December 30, 2016

I returned things, but they're not checked in...??

Photo by Frederick Hollyer
© Victoria and Albert Museum, London
Dear Circ,

My wife sent me off with a pile of material to be returned on the Monday after Christmas, and said to please put them in the outside drop because you're not open when I leave for work. Ok, I did it, I swear I did it. Well,  I know I put them in the car. Now she says she checked all our library card accounts and the stuff is still listed as checked out on our accounts. Please tell me what happened! The happiness of our home may depend on your answer.

Doghouse Dave

Dear Dave,

Christmas is a busy time for all of us. Lots of celebrating, and an overload of library materials going out and coming back. Kids are out of school. Everyone's schedule is changed. We're all on overdrive. It's part of the fun. We know that and so do you.

First off, let us say, that you're doing the right thing. You're telling us you think something is not correct with your accounts. The sooner someone lets us know, the sooner we can start looking, and the easier it is to figure out what happened and work on a solution.

What we can do now is look for the items. What we also suggest is at the very same time we're looking, you all should have a good look around your house and your car. Sometimes we find the items here at the library. Like we said, we have an overload of materials going out and coming back.  We also have staff taking time off for the holidays, and we have to "play catch up" because we were closed for two days.  Our staff is working hard to catch up and keep up, but if something is supposed to be here and checked in and it's not, that's our error, and we apologize, and we will do our very best to fix the problem.

At the same time
, sometimes people are convinced they returned something, and well, they didn't. We won't know right away, but we will look, and you look too. We think that's fair. We had one gentleman in exactly your circumstances, who was absolutely correct. He did return things..., but not to us. He dropped the materials off at a different library! It can get kind of crowded in that doghouse....

So you look and we'll look, everyone will be patient, and eventually everything will be resolved.


Dear Readers,
Are you wondering about the image above? No, this person is not "Dear Circ" and is not employed by the Roselle Public Library. Nor is he a patron of ours. The person above is both a famous playwright and author.  Most of us know him for his play, Peter Pan, or the Boy Who Wouldn't Grow Up, (1904) and also the novel, Peter Pan and Wendy (1911).  Place your mouse cursor on the photo for the name of the author. Left click the image for an enlargement. For more information about the author and his work, go here and here. For items to check out, try our catalog.

Do you have questions about the Roselle Public Library? Want advice about how to manage your account? How to find things? Want to know more about what we can offer you? Or worse, are you just lost in library jargon, and not even sure what to ask? Here's our forum for how to get the most from us, your local library. You can submit questions online to Dear Circ, or, as always, in person, or by phone (630-529-1641). Posted questions will be anonymous. Responses reflect the policies and programs of the Roselle Public Library, and may have no relevance to the policies, services, and procedures at any other library.

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