Skip to Content

Dear Circ...

Friday, May 26, 2017

Why is my card blocked...??

Bancroft Library Portrait Collection
University of California, Berkeley
Dear Circ,

I went off to another library because my son needed something specific for school. And it had to be right away, because of course he waited until the last minute. And he needs to get this final project completed, because we're planning on going out of town as soon as school is out. Well, we found what he needed, but when we went to register as reciprocal borrowers so we could check out, they told me they called you and my card was blocked! Why did you block my card? We have no items checked out, my son says he returned them all. I was so embarrassed, can you explain what happened? It's a mystery to me...

Dumbfounded


Dear Dumbfounded,

Your son did return all your materials, but unfortunately, just not on time... and in fact, so late that you should have gotten overdue notices. When items are late, there are late fees. We block cards for a variety of reasons, either because you have significant overdue materials on your account, or a fee balance over $5. In your particular case, the materials were returned but only after 2 overdue notices were sent to you, plus a final notice. Although the materials were eventually returned, late fees still accrued while the materials were overdue. So, yes, you have no items checked out on your account, everything has been returned, but you do have a large late fee balance. To have your card returned to good standing and active status, all you have to do is come in and settle up. We promise, we'll try to make it as painless as possible...

Just a helpful hint for the future: before setting off to another library, it's worth a 5 minute phone call to us (630-529-1641) to check on your account and make sure nothing has fallen through the cracks. Alternatively, you can check your account at our website - www.roselle.lib.il.us - with your library card number and your PIN.

Circ

Dear Readers,
Are you wondering about the image above? No, this person is not "Dear Circ" and is not employed by the Roselle Public Library. Nor is he a patron of ours. He is a famous author and another famous traveler. Place your mouse cursor on the photo for the name of the author. Left click the image for an enlargement. For more information about this person, go here and here. For items to check out, try our catalog.

Do you have questions about the Roselle Public Library? Want advice about how to manage your account? How to find things? Want to know more about what we can offer you? Or worse, are you just lost in library jargon, and not even sure what to ask? Here's our forum for how to get the most from us, your local library. You can submit questions online to Dear Circ, or, as always, in person, or by phone (630-529-1641). Posted questions will be anonymous. Responses reflect the policies and programs of the Roselle Public Library, and may have no relevance to the policies, services, and procedures at any other library.

Labels: , , , ,




Blog Home

Subscribe to Dear Circ... by Email

It's free, delivered right to your inbox and you'll never miss a post. Such a deal! Click on the link above, enter your email address and submit, then check your email for a verification message. Click the link in the email to activate your subscription!

Archive


Powered by Blogger

RSS